Terms

This is how I work, written the way I'd explain it to you on the phone. Nothing here replaces what we agree in writing about your particular project — if the two ever disagree, our email wins.

Who you're hiring

Vector Web Group is a one-person studio in South Florida, United States. The person who answers your email is the person who does the work. There is no account manager, no team to hand you off to, and no office to visit.

Who can hire me

By hiring me you confirm two things: you are 18 or older, and you have the right to enter this agreement — for yourself or on behalf of whoever is paying. You don't need a registered company. Someone who knits at home and sells what they make is as welcome here as a firm with an office; most of my work is for people running something small under their own name.

What I can't do is take an order from a minor, because in the United States an agreement with someone under 18 can be undone at will. If the project belongs to a young person, an adult has to be the one who agrees to the price and pays.

Children's photos and details on your site

If your business works with children — a daycare, a dance school, tutoring, photography — and you want photos of children on the site or a form where a parent enters a child's name, the written permission from those parents is yours to collect and keep. I build what you ask for and I'll tell you where the law is strict, but I'm not the one holding those consents, and I can't be responsible for them. Send me a photo of a child and you're telling me you have the right to publish it.

What I do

Websites for small businesses, and keeping them running afterwards: hosting setup, updates and fixes, email on your own domain, and chatbots that take enquiries. What exactly is included in your project is whatever we wrote down in email before starting — not what this page or the website implies in general.

How a project starts

You tell me what you need. I reply with a fixed price and a delivery date, in writing. If you say yes to that email, we have an agreement, and the price and date in it are the ones that count. I don't start work on a verbal "sounds good" — not out of mistrust, but so that neither of us later remembers a different number.

Payment

Half of the agreed price before I start, half when the site is ready to go live. You'll get an invoice naming the amount and how to pay it. I don't take payment in cash and I don't hold your money for anything else — see below.

Third-party costs are yours and are paid by you, directly to whoever provides them: your domain name, your hosting plan, paid fonts or photos if you want them, any service with a monthly fee. I'll tell you what each one costs before you commit to it, and I'd rather those accounts be in your name than mine, so you never depend on me to keep your own site.

Who pays, and refunds

Someone else can pay for you — a husband, a partner, a bookkeeper — as long as you tell me beforehand. If money arrives from a name I'm not expecting, I'll email you to confirm it's for your project before I start work. That one question protects both of us.

Any refund goes back the same way it came, to the same account. I don't send refunds to a different card, a different bank or a different person's name, whatever the reason. This isn't distrust of you; it's how honest money moves, and it's the one rule that keeps a stolen card from becoming my problem and yours.

Revisions

Every project includes rounds of changes — how many is stated in your quote. A revision means adjusting what we agreed: wording, colours, the order of sections, a photo swapped out. Deciding halfway through that the site should do something different is new work, and I'll quote it separately rather than quietly absorbing it and running late.

Dates, and what moves them

I hold to the date I gave you, provided I have what I need from you: text, photos, logo, access to your domain, and answers to my questions. If those arrive late, the date moves by the same amount. That's the only thing that shifts a deadline from my side — not a better-paying project, not a busy week.

Handover and acceptance

When the work is finished I send you a handover email listing what was delivered. You then have seven days to look it over and tell me if anything is missing or wrong against what we agreed. If you reply that it's good, or if seven days pass without any comments from you, the work is accepted.

Accepted means one specific thing: you received the full scope you paid for, and it matches what we agreed in writing. It does not mean you've given up the 30-day warranty below — if something I built breaks or turns out not to work, I fix it free within those 30 days, accepted or not. What acceptance does close is the scope: after it, a new page, a new feature or a change of mind is a new job with its own price, not an unfinished part of the old one.

Extras added mid-project

Anything beyond the agreed scope goes into work only after you confirm it in writing, with its own price. If you change your mind before I begin an extra, it costs you nothing. If I've already built it, it's payable. This keeps surprises out of the final invoice.

If you cancel

Cancel before I start and your deposit comes back in full. Cancel partway through and the deposit covers the work already done; if what I've built is worth less than the deposit, I return the difference, and if it's worth more, I won't chase you for it. In either case you get the files as they stand at that moment.

If I'm the one who can't finish — illness, anything else — you get back every dollar that isn't covered by work already delivered, and the files.

Who owns the site

You do, once it's paid for in full. The design, the text I wrote for you, the code, the images you supplied — yours, to keep, change, move to another host, or hand to another developer. I don't hold your site hostage and I don't build in anything that stops working if you stop paying me.

Two things stay mine: the tools and code snippets I reuse across projects, and the right to show your finished site in my portfolio. If you'd rather I didn't show yours, say so in writing and I won't.

What I don't take on

I'd rather tell you now than disappoint you later. I don't do bookkeeping, taxes, or sales tax filing. I don't give legal advice or write your contracts. I don't run advertising campaigns with your budget, and I don't handle anyone else's money — no processing your customers' payments through my accounts. Online stores that take payment are outside what I take on.

I also won't put anything on your site that I think will get you in trouble: someone else's photographs or trademarks, claims about your product that aren't true, or reviews that nobody wrote.

What I promise, and what I don't

I promise the site works: it loads, it reads correctly on a phone, the links go where they should, and it does what we agreed. I'll fix anything broken in what I built, free, for 30 days after launch.

I don't promise results, because they aren't mine to promise. No guaranteed position in Google, no number of visitors, no number of customers. Anyone who guarantees you a Google ranking is selling you something they don't control.

After the first 30 days

The free warranty covers 30 days. After that, keeping your site looked after is a separate paid service — a monthly care plan at the rates listed on my site, which covers a set number of edits a month plus updates, backups and security. It's the same for a chatbot or email I set up for you.

You are not obliged to take it. The site is yours and it keeps working without me. But then every request is a separate job: you write, I quote it, you approve it, I do it. Bear in mind that clients on a care plan come first when something urgent lands on the same day — that's the practical difference between paying monthly and paying per request.

If you bought the admin panel, you already change your own text, photos and products, and you don't need me for that. A care plan covers what the panel doesn't: updates, backups, security, fixing things that break, and work that takes hands rather than typing — a new page, a new section, a form that has to talk to something else.

A care plan runs month to month. Stop it whenever you like with a note to me; I don't hold anyone in a yearly contract, and I don't switch your site off when a plan ends.

Limits

If something goes wrong and it's my fault, what I owe you is capped at what you paid me for that project. I'm not liable for business you believe you lost, and not for outages at services I don't own — your host, your domain registrar, Google, a payment provider. This is the ordinary limit any one-person studio works under, and it's why I keep prices where they are.

Which law applies

Florida law, United States. If we ever disagree, the first step is that you write to me and I write back — most things end there. Neither of us wants a lawyer involved over a website.

This page is how I run my work, not legal advice. Anything unclear, ask before you hire me: hello@vectorwebgroup.com.